Emotional Intelligence at Work

This edition of Mentor Online is borrowed from “What Makes a Leader?” by Daniel Goleman from Harvard Business Review (November-December 1998).

Self-Awareness — The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others.

Self-Regulation — The ability to control or redirect disruptive impulses and moods. And the propensity to suspend judgment — to think before acting.

Motivation — A passion to work for reasons that go beyond money or status. And a propensity to pursue goals with energy and persistence.

Empathy — The ability to understand the emotional makeup of other people. And skill in treating people according to their emotional reactions.

Social Skill — Proficiency in managing relationships and building networks. And an ability to find common ground and build rapport.

Published by

Retired Lutheran (ELCA) clergyperson. Founder & owner of Brookover Leadership Development & Consulting, Inc. (1967)

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