Build 10 Core Skills for Better Communication

This edition of Mentor Online is taken from The Great Communicator newsletter: “Management communication or the new millennium” by Elizabeth A. More and Harry T. Irwin in Management Quarterly, August 2000.

To be a better communicator, concentrate on building skills in the 10 core competencies identified by Australian business professors as key to superior communication.

  • Competence in listening and responding.
  • Overcoming reticence.
  • Being open and frank.
  • Establishing and sustaining a smooth and easy pattern of interaction.
  • Being appropriately assertive.
  • Asking effective questions.
  • Understanding what people say.
  • Negotiating successfully.
  • Resolving conflict.
  • Interpreting nonverbal behavior.
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